Spotwon Help Center

Spotwon is an esports platform for players, clubs, and organizers to run and join tournaments online or offline.

Click Sign Up, enter email, set a password, verify via the email we send, then complete your gamer profile.

Creating an account is free. Some tournaments may have entry fees those are shown before you register.

Global access for online events unless a tournament’s rules restrict regions. Offline events depend on host location.

A modern browser (Chrome/Edge/Firefox/Safari), stable internet, and a valid email. For mobile, use the latest OS version.

Click Join Discord in the header/footer to get fast support and community updates.

Use Forgot Password on login. We’ll email a reset link that expires in 30 minutes.

Yes go to Profile → Edit Profile. Usernames must be unique and clean (no impersonation or abuse).

We send a code/link after signup. Resend from Settings → Security if needed.

Open Profile → Game Links, add your in-game ID/UID, save. Follow any publisher-specific steps if prompted.

Change your password immediately and enable 2FA in Settings → Security. Then contact support@ Spotwon.com.

Go to Settings → Privacy → Delete Account. Some tournament records must be retained for integrity/audit.

Use Tournaments → Browse. Filter by game, format, entry fee, region, or date.

Open the event page, review rules, click Register, complete team/solo details, and (if required) pay the entry fee.

Single-elim, double-elim, round robin, Swiss, and custom brackets defined by organizers.

Once registration closes, the system seeds brackets and posts match times on the event page and your dashboard.

Go to My Events → Matches, submit score with proof (screenshot/clip) if the organizer requires it.

Use the match chat on the event page or the event’s Discord channel.

It’s the program to run Spotwon-style tournaments at your college/venue with our tools, branding, and optional on-site support.

Colleges, gaming cafés, clubs, brands, and verified community organizers.

Click Host a Showdown → Apply, share venue, date range, expected players, and games. We’ll review and confirm next steps.

Registration portal, bracket tools, match boards, printable assets, optional streaming kit, and marketing templates.

Venue, PCs/consoles/internet, marshals/referees, and local permits if required.

Yes add prize pool support or co-branded merch in your application (subject to approval).

UPI, cards, net banking, and major wallets (options vary by country). All via secure gateways.

Refunds depend on each event’s policy. If an event is canceled, full refunds are typically issued automatically.

Winners submit payout details after verification. Payout ETA is usually 3–7 business days unless rules specify otherwise.

Depends on the event. Some pay team captains; others split automatically check the event page.

Most failed payments auto-reverse. If not reflected in 5–7 business days, email billing@ Spotwon.com with the transaction ID.

Shown at checkout and on the event page. Currency availability depends on your location and the organizer’s settings.

Clear cache, update your browser, disable extensions, and try a different network. Check our status page if available.

Confirm your in-game ID, region, and platform. Ensure you’re on the correct server as specified in rules.

Refresh, try a different browser/device, or lower the quality. If we’re live, status is posted on the event page.

Allow notifications in your browser/OS and enable them under Settings → Notifications.

Use Help → Report a Bug with steps, screenshots, and device details. Urgent issues: support@ Spotwon.com.

Yes subject to the game’s own tournament rules. Check the specific event ruleset.

Aimbots, wallhacks, scripts/macros, hardware cheats, match-fixing, or exploiting bugs. See Community Guidelines for details.

Open the match page → Report with proof (clips, screenshots). You can also email report@ Spotwon.com.

Warnings, match forfeits, disqualification, prize removal, temporary/permanent bans, and cross-event restrictions.

Mute and report. Severe/continued abuse leads to penalties per our Guidelines.

Evidence-based reviews, publisher APIs when available, manual admin checks, and community reporting.

Yes email appeals@ Spotwon.com within 7 days with your match link and evidence.

Sponsorship = brand visibility & campaigns. Partnership = co-building events/products/tech.

Go to Become a Sponsor → Get Details, choose a package (Title, Category, Prize Pool, Digital), and submit your info.

“Official XYZ Partner” slots (e.g., peripherals, energy drink) granting exclusive presence within that category.

Open Propose a Partnership, outline goals (e.g., co-host events, product integration), and submit the form.

Yes pre/post show segments, overlays, talent shoutouts, and social campaigns, subject to content guidelines.

partners@ Spotwon.com for sponsorships and partnerships; include your deck/brief if available.

Apply under Clubs → Get Verified. Provide institution proof and a faculty/official contact (for colleges).

Create a team page, click Invite, and share the unique invite link/code.

Yes set eligibility to “Campus-only” or “Invite-only” in the event setup.

Yes organizers can seed teams, edit scores (with audit logs), and re-run brackets if required.

From the event dashboard, use Export → PDF/PNG for venue boards.

Yes set pre-match check-in windows and require proof (ID card, student email, etc.) if needed.

Account info, gameplay/tournament data, device logs, and optional location data. Details in our Privacy Policy.

No. We share limited info with service providers/partners to run events and campaigns see Privacy Policy.

We use essential, analytics, and ad cookies. Manage them in Cookie Settings. See Cookie Policy.

See Terms of Service, Community Guidelines, Privacy Policy, and Cookie Policy in the footer.

Request deletion from Settings → Privacy or email privacy@ Spotwon.com. Some records may be retained for fraud/legal reasons.

We update the Last Updated date and may notify you in-app/email for material changes.

Email support@ Spotwon.com or use the in-app Help → Contact form.

When agents are online, a Live Chat widget appears on the bottom right of the site.

Join our Discord and ping in #help with your ticket ID for faster triage.

Email media@ Spotwon.com with your outlet, deadline, and interview/topic details.

Email security@ Spotwon.com with a clear proof-of-concept. Do not disclose publicly before coordinated fix.

Use hello@ Spotwon.com or the Contact page form.