Refund and Cancellation

Refund and Cancellation Policy

Effective Date: 25/06/2023

At SpotWon Gaming, we strive to provide you with the best possible gaming experience. We understand that there may be instances where you need to request a refund or cancel your purchase. This Refund and Cancellation Policy outlines the terms and conditions for refund requests and cancellations.

Refund Policy:

1. Eligibility:
You may be eligible for a refund if you meet the following criteria:
   - Your refund request is made within 7 days from the date of purchase.
   - You have not used or consumed the purchased item or service.

2. Refund Process:
To request a refund, please contact our customer support team at support@spotwon.com You will need to provide the following details:
   - Your full name
   - Order or transaction number
   - Reason for the refund request

3. Approval and Processing:
Once we receive your refund request, we will review it and notify you of the approval or rejection of your request. If approved, we will initiate the refund process within 7 business days. The refund will be issued using the original payment method used for the purchase.

4. Non-Refundable Items:
Certain items or services may not be eligible for a refund. These may include, but are not limited to, in-game purchases, virtual currency, or items consumed or used within the game. We will clearly indicate if any item or service is non-refundable at the time of purchase.

Cancellation Policy:

1. Eligibility:
You may be eligible to cancel your purchase if you meet the following criteria:
   - Your cancellation request is made within 7 days from the date of purchase.
   - You have not used or consumed the purchased item or service.

2. Cancellation Process:
To request a cancellation, please contact our customer support team at support@spotwon.com  You will need to provide the following details:
   - Your full name
   - Order or transaction number
   - Reason for the cancellation request

3. Approval and Processing:
Once we receive your cancellation request, we will review it and notify you of the approval or rejection of your request. If approved, we will cancel the purchase and refund the applicable amount within 7 business days. The refund will be issued using the original payment method used for the purchase.

Note: In certain cases, SpotWon Gaming may have specific refund and cancellation policies for specific events, tournaments, or promotions. These policies will be communicated separately and will take precedence over the general refund and cancellation policy outlined here.

If you have any questions or need further assistance regarding our refund and cancellation policy, please contact our customer support team at support@spotwon.com.

Last Updated: 28/06/2023